To properly access the myViewBoard ecosystem (including companion apps) on your network, request your IT department to open the following ports: TCP Port 443 (HTTPS): outbound UDP and TCP port 3478 bidirectional to the WebRTC server UDP Ports 50,000 – 65,535 (RTP/sRTP/RTCP) bidirectional to the WebRTC peers These ports are optional; if b...
Issue: The Dice feature is incomplete, and the dice performs slowly. Root cause: Please check whether the PC is equipped with an Intel Iris Xe Graphics Processor by going to Task Manager > GPU Resolutions: <1> Pleases update the drive of the Intel Graphics Processor via this link: https://www.intel.com/content/www/us/en/d...
Whiteboard for Windows users may disable the "cursor" when writing with the Thick and Thin Pen on myViewBoard Whiteboard for Windows. The function can be adjusted from Windows settings. Since Windows settings in Windows 11 and Windows 10 vary, please check the user's model/Operating System. To disable the “cursor”: Step 1: In Windows OS, ...
myViewboard Whiteboard users can search images from "Image Search" and some features such as AI Pen, Embedded Browser, and Magic Box import. In the second week of November, some users encountered an issue of "image search not found” due to a recent Microsoft API update. The Whiteboard apps have been updated accordingly to fix this issu...
For many myViewBoard users, the Whiteboard for Windows software automatically updates monthly so the user can always have the best user experience. In the next release (v.2.61), there will be an update to Certificate Authenticator in Whiteboard for Windows which will require the user to grant administrator privileges for the update. Fo...
iPhone and iPad users have to enable pop-ups to join Quiz when using the Safari browser. Go to: Settings > Safari Find "Block Pop-ups". It is set to ON by default. Unblock it.
When conducting in-app updates in Whiteboard for Android, please be aware that incomplete software downloads caused by restricted Wi-Fi, interruptions, or other connection issues can lead to update problems. Users trying to update from v.2.11.8 and above might see the error message "There was a problem parsing the package" when proceeding ...
Teachers using Google Slides might see this error message when trying to import slides via the Magic Box. The development team is working on a resolution to fix this issue. * Please note that taking out the "/" symbol from the file name will rectify this issue.
For myViewboard Windows users, the current production version is limited by the Chromium Embedded Framework (CEF) and cannot support MP4 videos in codec H.264. Users can either download the MP4 in another codec, or choose to play the YouTube video in another application (outside of myViewBoard). Please check the video codec, and then c...
Here are our system requirements for myViewBoard on Windows: myViewBoard system minimum requirements Processor: Intel Core i5 x86 CPU RAM: 8 GB OS System: Windows 10 Pro Disk Memory: SSD For more information, see the myViewBoard wiki: https://wiki.myviewboard.com/MyViewBoard_for_Windows