myViewBoardSupport - ViewSonic Philippines

How to OTA Whiteboard for Android? (Unable to enroll Whiteboard)

In Whiteboard version v.1.42.4, v.1.43.6, v.1.45.2, users are required to "Enroll the Whiteboard" with an Entity account before updating the app (v.1.45.2) via OTA. Non-Entity accounts will encounter enrollment issue (see the image below). Entity user may enter their school email to enroll, or an Entity admin user will be able to When use...

Whiteboard update requires administrative privilege (v.2.61)

For many myViewBoard users, the Whiteboard for Windows software automatically updates monthly so the user can always have the best user experience. In the next release (v.2.61), there will be an update to Certificate Authenticator in Whiteboard for Windows which will require the user to grant administrator privileges for the update. Fo...

PDF files downloaded from Google Slides might show blank pages in Whiteboard for Windows

Some pages might be blank when Whiteboard for Windows users import PDF files downloaded directly from Google Slides. The root cause is unsupported fonts in the Universal Windows Platform (UWP) provided by the Windows system. Currently, it is a limitation because our Whiteboard for Windows uses the PDF reader libraries listed belo...

How to fix touch issues when connected by HDMI and USB Touch cables?

For users who connect PC devices to the ViewBoard with HDMI and USB Touch cables, it is advised to plug in the cables first, then start our myViewBoard Whiteboard for Windows application. The computer needs to enable touch drivers to receive feedback and use features (such as "use finger to move canvas") in different ViewBoard settings....

Why do large-sized Google Slides/Doc fail to download via Magic Box in Whiteboard?

Teachers using GSuite services such as Google Slides, Google Doc, and others may fail to import large files via Magic Box in myViewBoard Whiteboard. The limitation is a result of Google API limitations that only allow "exported PDF file(s) less than 10MB in size" to be exported successfully. If the exported file is larger than 10MB, then t...

How to use Writing Recognition on ViewBoards and the VPC-A31.

*Please update to version v.2.19.16 or later to enable this feature on a ViewSonic ViewBoard. To use writing recognition, users will need to download and activate the appropriate language pack when the ViewBoard is connected to the Internet. If you see the below message, it indicates that a language pack has not been downloaded yet. ...

What's the requirement of network bandwidth to ensure myViewBoard functions smoothly?

The ViewBoard IFP display is based on Android and supports a "Shared" Ethernet connection between the ARM based Android TV Scaler and the x86 Windows slot-in PC, if installed. There limitation of this is that the slot-in PC will only receive a 100M Ethernet connection even if the Android Platform is receiving 1000M (GB) Ethernet. Please u...

How do I collect and show the PC's information?

Please follow below instruction to get PC information. Open myViewBoard for Windows Click "Settings menu" button Click "?" button Select url "Collect and show the PC's information"

Why is the pre-installed myViewBoard unable to be activated on my Windows?

myViewBoard preinstall version dates back to v.1.31.5, need to be reinstalled. The best way to solve this issue is to uninstall myViewBoard on your PC or slot-in PC, and then download the latest version on myViewBoard.com. Step1: Properly uninstall the pre-install version Step2: Download the latest version from the official website. Step3:...

On myViewBoard for Android, why can't I open PDF files with more than 50 pages?

Due to software and hardware restrictions, myViewBoard for Android does not support opening PDF files with more than 50 pages. As a workaround, you can split your original PDF file into multiple separate PDF files with less than 50 pages each. For more information, see https://wiki.myviewboard.com/Magic_Box/Import_Resource.