myViewBoardSupport - ViewSonic Luxembourg

Why can’t I play videos in the Embedded Browser? (CEF codec H.264)

The Embedded Browser was updated to support more website services; however, the Chromium Embedded Framework (CEF) has the limitation on playing video in codec H.264. This new update has affected Whiteboard users to play videos encoded in the H.264 codec. Please advise users to convert the video into Mp4 or other supported formats. This limit...

How to fix the 'Import Error' when importing docx files into Whiteboard

When users encounter 'Import Error', please adjust 'Views mode' in Windows Microsoft Word app in the steps below. First change to 'Print Layout' and close the app to fix this issue. Error message: If Word opens in a different view, such as 'Webview' or 'Read Mode', switch to 'Print Layout' view. This can typically be done by goin...

Which iOS versions are supported on the myViewBoard app?

The myViewBoard app supports iOS 9.0 and newer.

What prompts a GIF resize alert?

Since Whiteboard for Windows version v.2.69.3, the app will resize GIF files that exceed size limitations. Therefore, users may see this prompt when opening their files or importing GIF images. If the GIF file exceeds 480 pixels in width or height or if the file size exceeds 600 KB, the GIF will be automatically resized. If you h...

After the Update (2023/09), the Browser Icon is Missing.

The new version of Whiteboard for Flutter (v.2.16.8) on Android side, the design adjusted the browser icon. Users can now find the feature in the Magic Box. See the image below for the exact location. Please visit our Knowledge Base for more product info: Embedded Browser Full Feature Breakdown.

Web content in the Embedded Browser is not rendering when using an Intel Iris Xe Graphics processor.

When the Embedded Browser is not showing web content, as shown in the image below, check if you are using an Intel Iris Xe Graphics processor. Solution: Upgrade your driver by downloading the Beta driver 30.0.100.9667 and newer production drivers from Intel's website under "Resolution": Intel support link

What to Do When Whiteboard Users Encounter a Sign-in Error.

If users encounter a “sign-in error” when trying to log in to Whiteboard, please contact the school's IT for assistance. This mechanism is by design. myViewBoard Suite allows Entity admin users (normally the school's IT) to control Whiteboard features such as Sign-in, Auto-logout Time, Embedded Browser, etc; the school's IT can set the tem...

How to OTA Whiteboard for Android? (Unable to enroll Whiteboard)

In Whiteboard version v.1.42.4, v.1.43.6, v.1.45.2, users are required to "Enroll the Whiteboard" with an Entity account before updating the app (v.1.45.2) via OTA. Non-Entity accounts will encounter enrollment issue (see the image below). Entity user may enter their school email to enroll, or an Entity admin user will be able to When use...

What to do when Whiteboard Users Encounter Sign-in Error?

If users encounter a “sign-in error” when trying to log in to the Whiteboard, please write to the school IT for assistance. This mechanism is by design. myViewBoard Suite allows Entity admin users (normally the school IT) to control Whiteboard features such as Sign-in, Auto-logout Time, Embedded Browser, etc; the school IT can set the temp...

Why showing duplicate mouse cursor when sharing screen on myViewBoard Display?

For users to share screen to myViewBoard Display using Chrome based browser, duplicate mouse cursors will appear on the screen. This is expected to be fixed in Auguest release from Chrome browser version 115. Please install and use Firefox browser instead to share screen to myViewBoard Display for temporary solution.