Skip to main content

How to request a file conversion

1.Select the File Conversion Request tile on the myViewBoard interface 2.Upload your file (accepted files: .flipchart, .notebook, . enb)                      IMPORTANT:   1.Flash and animations will not be converted.  2.Exclusive proprietary features from SMART will not be converted. 3.Time needed for conversion varies, dependin...

Which Android versions are supported on the myViewBoard app?

The myViewBoard app supports Android 5.0 and newer

What to do when Whiteboard Users Encounter Sign-in Error?

If users encounter a “sign-in error” when trying to log in to the Whiteboard, please write to the school IT for assistance.  This mechanism is by design. myViewBoard Suite allows Entity admin users (normally the school IT) to control Whiteboard features such as Sign-in, Auto-logout Time, Embedded Browser, etc; the school IT can set the temp...

How to Activate Live Captions in myViewBoard.

The Live Caption feature has been available in myViewBoard for ViewBoard since version 2.19.10. Entity Users can request access to Live Captions by having an Entity admin contact myViewBoard Support. This feature is available exclusively to Entity accounts. Please note: The Live Caption feature is license-based and requires annual rene...

Why showing duplicate mouse cursor when sharing screen on myViewBoard Display?

For users to share screen to myViewBoard Display using Chrome based browser, duplicate mouse cursors will appear on the screen.  This is expected to be fixed in Auguest release from Chrome browser version 115. Please install and use Firefox browser instead to share screen to myViewBoard Display for temporary solution.

How do I deploy MSI to multiple Windows devices (Windows 10 and above)

This explains the steps on how to install MSI to multiple Windows 10 and above devices using Group Policy from Microsoft Server. Create an Organizational Unit (from Microsoft Server) Sign in to Windows Server using the "Domain Adminstrator" role.  Go to: Server Manager > Tool > Active Directory Users and Computers. Under Active ...

How to change default setting of Three-Finger Touch Gesture on Windows 11?

The Windows 11 system has three-finger/four-finger gesture enabled by default.   To change the default touch gesture settings on your Windows 11 Slot-in PC, please do the following:       1. Select Start > Settings > Bluetooth & devices > Touch.  2. Select Three- and four-finger touch gestures > Off.

Why do I see Error 10500 when adding users via CSV import?

As an IT admin, when adding or updating user lists through CSV import, please ensure to: ·       Download the template first. ·       Use Microsoft Excel to edit and save the file for import.   It is important to refrain from using Google Sheets to edit and generate the CSV, as this file format may result in Error 10500.  If the C...

Why can’t I play videos in the Embedded Browser? (CEF codec H.264)

The Embedded Browser was updated to support more website services; however, the Chromium Embedded Framework (CEF) has the limitation on playing video in codec H.264. This new update has affected Whiteboard users to play videos encoded in the H.264 codec. Please advise users to convert the video into Mp4 or other supported formats. This limit...

What are the system requirements for running myViewBoard for Windows?

Here are our system requirements for myViewBoard on Windows: myViewBoard system minimum requirements Processor:  Intel Core i5 x86 CPU RAM: 8 GB OS System: Windows 10 Pro Disk Memory: SSD   For more information, see the myViewBoard wiki: https://wiki.myviewboard.com/MyViewBoard_for_Windows

myViewBoard Support

myViewBoard 3.0 FAQ Connect and Collaborate Control and Setup Content Creation Tips & Tricks

Contact Us

Contact Us directly if you’re unable to get the answers and solutions for your ViewSonic products.