Direct View LED DisplaySupport

How do I know which way is correct when mounting LED modules on a DVLED Display?

Answer: The correct orientation when installing the LED module is with the arrow (towards the center of the module's PCB side) facing up.

What is the Vacuum Suction Tool used for on DVLED Displays?

Answer: The Vacuum Suction Tool is used for removing LED Modules (or LED tiles) from the DVLED Display. See "How do I remove LED Modules from the dvLED Display?" for more information on how to use the Vacuum Suction Tool.

How many spare LED Modules are given for a DVLED Display?

Answer: According to the User Guides, the quantity of spare LED modules will vary by country. Please contact your regional ViewSonic sales office for further information.

Should DVLED installation be done with Power On or Power Off?

Answer: DVLED displays can only be powered on when the System Control Box has been installed. The LED Modules are to be installed after. However, when installing the LED Modules, it is recommended to install with the power turned on, in order to assess display issues. It's better to replace as you go, since finding an issue after many tiles...

How do I perform a mandatory firmware update for my DVLED Display?

Solution Step 1: Please contact customer service staff to obtain the mandatory firmware update file(s) Step 2: Copy the files to the outermost directory of the USB Step 3: Turn off the power of the LED display and plug in the USB Step 4: Press the power button to turn on the display, and immediately press the Menu butto...

How do I lock the remote control for my DVLED Display?

Solution To lock/unlock the infrared remote control, enter 1,1,6,9 on the remote control and press OK. To lock/unlock the remote control keypad, enter 1,1,6,8 on the remote control and press OK. Recommended Links "What are the remote's button functions for the DVLED display?" "Why is the DVLED Display remote control having troubl...

What is a Transfer Board on a DVLED Display?

The Transfer Board (also known as a Transfer Card) is an internal component that facilitates signal connections between LED modules and the cabinet. Note: Current models have largely transitioned to "3-in-1 Boards." This article is for legacy product maintenance and technical reference only. Key Functions: Signal Supplementing: Routes ...

What is "Dehumidification" service for dvLED displays?

The Dehumidification service (or Dehumidification process) can be used to protect the LED module(s) by displaying a dark screen and gradually transitioning to a lighter screen. The concept is to gradually remove humidity by slowly heating up the circuitry - since a lighter colored screen uses more power than a darker colored screen. The total p...

What questions do I need to consider before installing my DVLED Display?

To ensure a seamless installation, a comprehensive assessment of the mounting location, structural integrity, power supply, and site logistics is mandatory. Steps and Checklist: Installation Environment Define the exact mounting location and ensure there is ample room for equipment (e.g., tools, ladders, scaffolding). Power and C...

Can we use display grouping function on 2nd gen LDM & LDC ?

Yes. Please make sure you follow the below steps. Turn off Wireless hotspot on LDM/LDC. (Settings --> Network --> Wireless hotspot --> Disable) Use Mouse to select the display in vCast under Display group settings --> Device list